Jump to content


Photo

Piss poor Shannon's insurance


  • Please log in to reply
66 replies to this topic

#1 Shtstr

Shtstr

    Formerly lcxu105

  • Members
  • PipPipPipPipPip
  • 1,806 posts
  • Name:Mmmmmmm
  • Location:Brisbane
  • Car:lx hatchback lc gtr
  • Joined: 18-June 10

Posted 12 January 2021 - 10:16 PM


Below is a copy of an email that I've just sent to a current affair To do with a problem I have faced with Shannons insurance for the last year and a half including now being at the ombudsman for the second time.
Enjoy the read people and look at what they believe was a quality repair job.
Not just the repair shop but even the assessor from Shannon's insurance who big noted himself as been previously a judge at Summernats for paintwork who approved payment to the shop for this poor quality work.

Being now 1.5 years since this started it's now way beyond the joke.

To whom it may concern.

In June of 2019 my LC GTR which was insured with Shannons Insurance was accidentally damaged at home.
I put in a claim with Shannons insurance and everything was sweet claim went through not a problem car got sent him for repairs but this is where everything went horribly wrong.

The company who repaired the car Oz Rods in Meadowbrook in Queensland botch the job in several different ways.

There was runs in the paint incorrect masking wrong colour applied to the car and sanding marks left from where they did their prep work.

While the car was there I paid Oz Rods a further $300 to have the car completely detailed inside and out in order to have it ready to go to a car show called Toranafest a month or so later as I was made aware that insurance companies no longer pay the repair shops to do so after any repair work has been done.

When I went to collect my car (1970 LC gtr torana).
There was quite a few problems with the repairs and the fact that the detail work I'd paid for wasn't completed to any sort of satisfactory standards.

When I complain to the owner of Oz Rods about the condition of the car I was told that I was too f##king fussy and there was my car and to f off.

Oz Rods requested myself to sign off on the work completed by them and I refused to.

They then got one of their staff members to get a rag and a spray bottle to clean the engine bay of the car damaging the paint work in the engine bay.

I complained to Shannons Insurance about the standard of work carried out on my vehicle and how it was left by Oz Rods and was faced with an uphill battle to start with.

The assessor who was dealing with my claim approved payment 2 Oz Rods even though I had complained.

Shannons Insurance wanted my car to go back to aus rods which I refused to allow after how is treated when I pointed out errors and problems with their repair work and was abused by the owner.

I was told by Shannons Insurance to take my car to another shop to have it inspected for rectification work to be done.

I did this and when the quote came back at over twice the amount of the original repair Shannons insurance refuse to pay for the repair.

Shannons Insurance has lied to myself on several occasions that I have caught them out on and I have been through their internal review system even to the point where they tried to pay me a cash settlement for well below half of what it is going to cost to repair my vehicle and I dispute it through the ombudsman.

The ombudsman agreed and said for Shannons Insurance to collect the amount of money they had put into my account back and to repair my car.

Shannons Insurance then told the repairer who was to do the rectification work to repair certain parts needed to rectify the paintwork and to send myself a bill for almost half of the work.

As you can understand I disputed this again and have taken it back to the ombudsman for the second time.

It has now been a year and a half since June 2019 and my car is still no closer to being repaired and it's still with the ombudsman trying to make a decision.

I have attached photos to show some of the poor quality workmanship that Shannons insurance and Oz Rods have told me that I am being too fussy about with my car.

I have even had an assessor from Shannons try to degrade my vehicle and say things that are 100% not true.

The vehicle in question isn't 1970 LC GTR Torana that has 1 two awards at two prestigious shows one being top 20 North Coast Street Machine Nationals and the other being second place at Toranafest where it was up against 455 other toranas on the day and took out second place 4 best in show.

I have kept every email including transcripts that I requested from Shannon's that clearly shows where I had complained about the work and that they had paid Oz Rods for the work after I had even complained to the point where a check 2 Oz Rods was issued twice because the first one was sent with the incorrect account name to Oz rods the first time round.

This is an insurance company who insist that they are for the Motoring enthusiasts who love their cars.

This is been nothing but an absolute joke and a waste of time for a year and a half to have my vehicle repaired correctly and it is clear and evident in the photos the errors that the repairer Oz Rods Made Who at the time was on Shannon's insurance companies list of recommended repairers.

If you zoom in on the photos you can see the runs in the paintwork incorrect masking along with the incorrect colour used on the car.

I can't understand why something so simple that is so clear cut open and shut case has been so hard to get rectified correctly and not be a patch up job.

I've even had Shannons Insurance company tell myself that certain areas of the vehicle was not painted even though it is clearly in the quote and the bill that was paid for by Shannons Insurance.

Shannon's insurance has even insisted on a third party independent inspection that was organised by Oz Rods so I don't know how independent that really is to see if I had a claim for any rectification work to be carried out.

The gentleman who came out was a pai t rep from signature paints who supplied Oz rods with the paint that was supposed to be colour matched to my car.

He had absolutely no understanding as to why he had been told to come out and inspect the vehicle when it was so clear cut and evident that there was multiple issues with the repair.

I have also included photos of this gentleman and areas that we marked on the day in question that he inspected the vehicle to highlight problem areas.

I have even taken the vehicle to have the paint measured for film thickness as paint manufacturers recommend no more than 300 microns of film thickness otherwise they will not warranty any paint applied to a vehicle.

The original areas of film thickness is around 260 microns to 280 microns thick.
Where the vehicle has been repaired film thickness is now anywhere from 400 to over 600 microns thick twice the maximum allowable limit from any paint manufacturer which now is a further problem.

When having the vehicle inspected for paint film thickness it also showed another problem we're Oz Rods the repairer had Blended the clear coat halfway through a panel which is a no-no on clear coat paint as it will show up further down the track with UV sunlight damage to the paintwork.

The area where they had Blended the clear coat was down to 160 microns thick witch you can obviously see the problem going from in excess of 400 microns down to 160 microns of film thickness.

We have many different insurance policies with Shannon's insurance and spend between 5 to 6000 dollars every year for our policies with Shannon's insurance and would like to think that we would be treated better than we have been.

Attached Files



#2 Maccavee

Maccavee

    Forum Participant

  • Members
  • PipPip
  • 39 posts
  • Name:Mick
  • Location:WA
  • Car:LH SL/R 5000
  • Joined: 16-February 20

Posted 13 January 2021 - 06:23 AM

When I complain to the owner of Oz Rods about the condition of the car I was told that I was too f##king fussy and there was my car and to f off.


Someone needs a chair to the face
*note* I don't condone violence.. often

Sent from my SM-G981B using Tapatalk

#3 S pack

S pack

    Scrivet Counter

  • Members
  • PipPipPipPipPipPipPip
  • 15,522 posts
  • Name:Dave
  • Location:Luggage Point
  • Car:73 LJ
  • Joined: 25-January 10

Posted 13 January 2021 - 06:54 AM

So that looks like they didn't want to have to respray the black in the gills so they roughly masked it up to spray the colour and the runs are in the clear coat?

What a farken useless mob of pricks. That is total cutting corners BS to make a bit more profit.

IMO you have every right to demand satisfaction. I have my Torana with Shannons but I will have to reconsider my choice of insurer.


Edited by S pack, 13 January 2021 - 06:55 AM.


#4 308 Sunbird

308 Sunbird

    Forum Fixture

  • Members
  • PipPipPipPipPip
  • 963 posts
  • Name:Stuart
  • Location:Melbourne
  • Car:SS Hatch, 308 Sunbird sedan-Improved Prod racer (sold), HZ Kingy wagon
  • Joined: 20-November 10

Posted 13 January 2021 - 07:24 AM

That is shithouse. I'm also with Shannons and will be watching this very carefully.

#5 Ice

Ice

    Cool

  • Members
  • PipPipPipPipPipPipPip
  • 15,102 posts
  • Name:Gene
  • Location:Galaxy's away from Ipswich
  • Car:77 HZ Sandman Van
  • Joined: 03-January 07

Posted 13 January 2021 - 08:50 AM

Typical panel beater,spraypainters shops 

Most of them are frickin useless 

 

i have 3 cars with Shannons made several claims but also to my satisfaction

 

Agree Mick chair to the face for sure 



Im surprised you didn’t give him an uppercut Dave 



#6 hanra

hanra

    Oh My, Don't you post alot

  • Members
  • PipPipPipPipPipPipPip
  • 10,812 posts
  • Name:Brad
  • Location:Farrrrrr North Qld
  • Car:1975 LH SL/R 5000, 1967 Morris Cooper S, E36 BMW, Toyota Corolla, Isuzu DMax
  • Joined: 24-March 11

Posted 13 January 2021 - 09:34 AM

We have house/contents & 4 cars with Shannons. Insurance is a hard one up this way. A lot of mobs wont touch the post codes up here due to the cyclone risk or just because we are all hillbillies. And if they do its usually horrendously expensive.... Also most mobs wont do both House/Contents, Daily Drives & Classics.... And the benefit of combining them is multi policy discounts... 

 

Ive actually just had to put in a claim with Shannons for the Mrs Dmax as a large heavy pole blew over during the remnants of Cyclone Imogen last week and landed on the roof of her truck above the B pillar... worst possible location... very strong area there also... 

 

So far its been smooth sailing it just went in for assessment this morning. 

 

But one thing that did disappoint me a little was that I received a call the other day just to clarify the online claim and ensure details were correct and also to process the excess payment, that call came from what sounded like a filipino call centre. With a lady with a very hard to understand accent on the phone to me.. Whenever Ive called Shannons its always been an Aussie in an Aussie office. 

 

Hopefully this all goes well.... The corolla got damaged in the exact same location about 5 years ago and was a tricky repair... No doubt plenty of bog was used... 


Edited by hanra, 13 January 2021 - 09:34 AM.


#7 claysummers

claysummers

    Lotsa Posts!

  • Members
  • PipPipPipPipPipPip
  • 3,273 posts
  • Name:Clay
  • Location:Willunga
  • Car:186 FB Ute, 3.3 EK sedan
  • Joined: 13-December 18

Posted 13 January 2021 - 10:02 AM

The call centre will be Shannon's underwriters i dare say.

Sent from my SM-G973F using Tapatalk

#8 hanra

hanra

    Oh My, Don't you post alot

  • Members
  • PipPipPipPipPipPipPip
  • 10,812 posts
  • Name:Brad
  • Location:Farrrrrr North Qld
  • Car:1975 LH SL/R 5000, 1967 Morris Cooper S, E36 BMW, Toyota Corolla, Isuzu DMax
  • Joined: 24-March 11

Posted 13 January 2021 - 10:03 AM

Which is Suncorp. 



#9 lakeside

lakeside

    Lotsa Posts!

  • Members
  • PipPipPipPipPipPip
  • 2,703 posts
  • Name:Col
  • Location:melb
  • Car:LC SBC
  • Joined: 07-November 05

Posted 13 January 2021 - 12:18 PM

Take it and leave it there and reuse the pick it up until they fix the fock up,. While your car Is in their shop they can’t take on another car so they loss money until problem fixed. 



#10 RallyRed

RallyRed

    Oh My, Don't you post alot

  • Members
  • PipPipPipPipPipPipPip
  • 7,804 posts
  • Name:Col
  • Location:NSW
  • Car:LC GTR etc
  • Joined: 02-October 11

Posted 13 January 2021 - 01:09 PM

Hi mate,

Pretty ordinary from the shop and the insurer from what seems to have happened.

You are right to be p#@@ssed off.

 

I stumbled across your FB post on Shannons FB.

I know you have probably had a gutful, but if they invite you re re engage via their dispute policy ( or whatever it is) then I reckon you may have to do that?...otherwise if it gets really serious/legal they could just say they didn't recieve a reply when they asked you? ( all I am going off is what I see on FB ).  Make no mistake, I am not an apologist for the insurance company, and I think you may have already suffered that process, but unless you engage with their invitation again ( 3 weeks ago? ) then it is too easy for them to just move on. 

Somewhere in that machine there is probably someone who has a KPI regarding "customer complaints resolved versus not resolved" or whatever. 

Sorry if you have already been down the path too many times to have faith in it anymore, having paid your money, you have every right to expect good outcomes.

I had an issue with an airline, 2 actually, different airlines.

The first one was resolved once I posted it on their FB page.

The second separate one was only resolved when I google the CEO, found the email for him, and send him an email that calmly spelled out the issue, and then asked what would he think if he was me?

It was resolved within 24hrs.

Anyway, you have a nice car that they have stuffed up, they need to sort it .


Edited by RallyRed, 13 January 2021 - 01:10 PM.


#11 axistr

axistr

    Forum Fixture

  • Members
  • PipPipPipPipPip
  • 1,164 posts
  • Location:North west sydney
  • Joined: 19-November 05
Garage View Garage

Posted 13 January 2021 - 03:40 PM

I have six or seven cars insured with Shannons over the past 14 years. During this time I've had four claims. I only have praise for them. They handled every claim quickly and efficiently. On one claim our M3 got hit by hail, of course It was black so any tiny defect stuck out like dogs nuts. I wasn't impressed with the repair so Shannons assessor checked it then asked if I would be happy for the repair shop to have a second go, or would I like to take it to another repairer of my choice at their cost and would organize a hire car also at their expense.

 

My advice is to speak calm to the right person and give the evidence which will speak for itself. Rip it into Shannons to hard or the wrong way and you won't get any satisfaction. Its the fault of the repairer, they are the ones you should be lodging the paperwork with fair trading, the hopefully Shannons will side with you.  



#12 v6 torana

v6 torana

    Forum Fan

  • Members
  • PipPipPipPip
  • 491 posts
  • Name:Peter
  • Location:NSW
  • Joined: 17-January 12

Posted 13 January 2021 - 04:06 PM

I have six or seven cars insured with Shannons over the past 14 years. During this time I've had four claims. I only have praise for them. They handled every claim quickly and efficiently. On one claim our M3 got hit by hail, of course It was black so any tiny defect stuck out like dogs nuts. I wasn't impressed with the repair so Shannons assessor checked it then asked if I would be happy for the repair shop to have a second go, or would I like to take it to another repairer of my choice at their cost and would organize a hire car also at their expense.

 

My advice is to speak calm to the right person and give the evidence which will speak for itself. Rip it into Shannons to hard or the wrong way and you won't get any satisfaction. Its the fault of the repairer, they are the ones you should be lodging the paperwork with fair trading, the hopefully Shannons will side with you.  

 

I totally agree with axistr, in particular the last sentence. I fully understand your reasons for not wanting to take your Torana back to the panel shop, however by not giving the repairer the opportunity to rectify the less than professional (woeful) repairs may give them a way out of the issue with Fair Trading.

 

Also there is a good chance that the second repairer that gave you a quote of double the original repair cost has done this because businesses (whether they be panel shops / mechanical etc) will provide an inflated quote as they don't want to fix or be involved in another repairers stuff up (or they know the repairer).



#13 Shtstr

Shtstr

    Formerly lcxu105

  • Members
  • PipPipPipPipPip
  • 1,806 posts
  • Name:Mmmmmmm
  • Location:Brisbane
  • Car:lx hatchback lc gtr
  • Joined: 18-June 10

Posted 11 February 2021 - 09:35 AM

As some of you know I've been locked in a battle with Shannon's insurance company for just over a year and half now.

Shannon's insurance company has dragged me through hell and back beyond belief.

The last tactic they used was to say I didn't have the knowledge experience and qualifications to build my car in the first place.

Unluckily for them I have the relevant qualifications and experience that even AFCA agreed to have built my car.

I believe that this will be their next excuse for them to get out of paying claims for any damage done to anybody's cars in the future.

So please make sure you have qualified or the correct qualifications to build your own car.

#14 Shiney005

Shiney005

    Oh My, Don't you post alot

  • Members
  • PipPipPipPipPipPipPip
  • 8,993 posts
  • Name:Laurie
  • Location:Dubya Hay
  • Car:Toyota Mirai
  • Joined: 19-January 12
Garage View Garage

Posted 11 February 2021 - 02:54 PM

There must be a point where you can and can't. I'm not a mechanic but I do all of my own servicing and engine rebuilding. I'm not a welder, but have repaired panels in the past. If it is OK for me to repair panels, who's to say I can't repair a chassis?



#15 Bigfella237

Bigfella237

    Socially Distant

  • Members
  • PipPipPipPipPipPipPip
  • 4,362 posts
  • Name:Andrew
  • Location:Far South Coast of NSW
  • Car:(s) not as many as I'd like but more than I've got space for!
  • Joined: 31-October 14

Posted 11 February 2021 - 03:27 PM

You don't have to be qualified to work on your own car.

 

In fact you don't even need to be qualified to work on your own aircraft, so long as you built it yourself (which you also don't need to be qualified for)!



#16 Zook

Zook

    Forum Fixture

  • Members
  • PipPipPipPipPip
  • 1,536 posts
  • Joined: 02-February 06

Posted 11 February 2021 - 09:22 PM


You don't have to be qualified


No you don't, but you do need to show that you can do a reasonable job.

#17 71xu1

71xu1

    Dave

  • Members
  • PipPipPipPipPip
  • 1,262 posts
  • Location:Western Australia
  • Car:LC GTR XU1
  • Joined: 24-August 06

Posted 11 February 2021 - 09:57 PM

There must be a point where you can and can't. I'm not a mechanic but I do all of my own servicing and engine rebuilding. I'm not a welder, but have repaired panels in the past. If it is OK for me to repair panels, who's to say I can't repair a chassis?


I guess if you know your stuff, I've seen a great deal of repairs by so called qualified and unqualified people on chassis and think WTF.

#18 axistr

axistr

    Forum Fixture

  • Members
  • PipPipPipPipPip
  • 1,164 posts
  • Location:North west sydney
  • Joined: 19-November 05
Garage View Garage

Posted 12 February 2021 - 08:25 AM

You don't have to be qualified to work on your own car.

 

In fact you don't even need to be qualified to work on your own aircraft, so long as you built it yourself (which you also don't need to be qualified for)!

 

It's only the ultra-lite aircraft that have this exemption. And every nut, bolt and washer must be checked, logged and signed off by an authorized aircraft engineer in that field. About the only thing I can do as a pilot on GA aircraft is an oil change and only if its outside normal maintenance requirements, and change a tyre. I got pinned one day for lock wiring a missing disc brake pad pin that was missing, and there was no LAME within 500 miles.

 

I have employed a lot of mechanics over the years with all the paperwork and qualification to carry out mechanical repairs. And on the other side I have seen plenty of unqualified people with twice the talent, however the authorities don't know that. Then again I have seen some people carry out repairs that should never hold a screw drive or hammer in their hands. The rule as far as I was aware is you can't carry out repairs on brakes, steering or suspension with out the current relevant certificates. You can buy a power point from Bunnings but you can't install it without a licenced electrician licence. Both can kill you if you get it wrong.        



#19 axistr

axistr

    Forum Fixture

  • Members
  • PipPipPipPipPip
  • 1,164 posts
  • Location:North west sydney
  • Joined: 19-November 05
Garage View Garage

Posted 12 February 2021 - 09:11 AM

Motor Vehicle Repairer's Licence - NSW - Australian Business Licence and Information Service 

 

Its a bit vague in parts but from reading through this document it looks to me that the answer is you DO need to be licenced to work on your own vehicle to carry out repairs. As a licenced mechanic you can carry out repairs on your own vehicle if its road registered and obviously don't need a repairers workshop license, it's also allowable to carry out repairs and limited to family so long as there is no charge (wow my mother in-law really exploits that clause) However you can do repairs listed in sub clause 35 which only allows for minor fitment of certain parts and accessories. The regulations allows for the owner to change the spare wheel but doesn't even allow an unlicensed person to change the tyre on the wheel.   



#20 Rockoz

Rockoz

    Lotsa Posts!

  • Members
  • PipPipPipPipPipPip
  • 3,955 posts
  • Name:Rob
  • Location:Cowra NSW
  • Joined: 21-September 08

Posted 12 February 2021 - 09:19 AM

Motor Vehicle Repairer's Licence - NSW - Australian Business Licence and Information Service

 

Its a bit vague in parts but from reading through this document it looks to me that the answer is you DO need to be licenced to work on your own vehicle to carry out repairs. As a licenced mechanic you can carry out repairs on your own vehicle if its road registered and obviously don't need a repairers workshop license, it's also allowable to carry out repairs and limited to family so long as there is no charge (wow my mother in-law really exploits that clause) However you can do repairs listed in sub clause 35 which only allows for minor fitment of certain parts and accessories. The regulations allows for the owner to change the spare wheel but doesn't even allow an unlicensed person to change the tyre on the wheel.   

 

 

There are thousands of truck owners who do the majority of their own repairs.

They go to workshops for the stuff they arent sure about, or cant afford the equipment to do it themselves.

My mate had a fleet of 4 semi tippers.

He did everything he could himself.

Brakes were a major thing.

He relined his own shoes and all.

Cracks in the ally tipper? Bring out the welder.

I did work for a trailer builder.

Licensed workshop.

But I can tell you that the bloke doing the brakes there might have been a welder.

 

Cheers

 

Rob



#21 Shtstr

Shtstr

    Formerly lcxu105

  • Members
  • PipPipPipPipPip
  • 1,806 posts
  • Name:Mmmmmmm
  • Location:Brisbane
  • Car:lx hatchback lc gtr
  • Joined: 18-June 10

Posted 12 February 2021 - 12:10 PM

Haha forgot I even put this post up.

So pissed off at the treatment I've had to deal with over this screw up.

As I've said before.
Everything was great with the claim until the repairer screwed it up.

Then everything went south big time.
Tried to sort it with Shannon's insurance for about 2 to 3 months including going through their own internal review committee to no joy.
Even had them tell me they are not in the business of restoring cars.

Then had to take it to AFCA.

AFCA came up with a ruling that Shannon's had done wrong by me by putting the cash settlement into my account and they were to collect it back and repair my car.

They collected the money and then told the repairer for the rectification process that they would pay for the repair cost of the door and front gaurd and half the nose cone.
But had to send me a bill for the other half of the nose cone and passenger side gaurd.

I obviously said I don't think so as I don't pay insurance to only get half a repair job done.

So I had to take it back to AFCA for a second time and I'm still currently waiting for a second decision to be made.

I spoke with AFCA last month and they said they were more than happy with my qualifications to have built my car in the first place so Shannon's insurance can't use that as an out.

#22 lj72bathurst

lj72bathurst

    Forum Member

  • Members
  • PipPipPip
  • 228 posts
  • Joined: 29-December 06

Posted 12 February 2021 - 02:02 PM

Below is a copy of an email that I've just sent to a current affair To do with a problem I have faced with Shannons insurance for the last year and a half including now being at the ombudsman for the second time.
Enjoy the read people and look at what they believe was a quality repair job.
Not just the repair shop but even the assessor from Shannon's insurance who big noted himself as been previously a judge at Summernats for paintwork who approved payment to the shop for this poor quality work.

Being now 1.5 years since this started it's now way beyond the joke.

To whom it may concern.

In June of 2019 my LC GTR which was insured with Shannons Insurance was accidentally damaged at home.
I put in a claim with Shannons insurance and everything was sweet claim went through not a problem car got sent him for repairs but this is where everything went horribly wrong.

The company who repaired the car Oz Rods in Meadowbrook in Queensland botch the job in several different ways.

There was runs in the paint incorrect masking wrong colour applied to the car and sanding marks left from where they did their prep work.

While the car was there I paid Oz Rods a further $300 to have the car completely detailed inside and out in order to have it ready to go to a car show called Toranafest a month or so later as I was made aware that insurance companies no longer pay the repair shops to do so after any repair work has been done.

When I went to collect my car (1970 LC gtr torana).
There was quite a few problems with the repairs and the fact that the detail work I'd paid for wasn't completed to any sort of satisfactory standards.

When I complain to the owner of Oz Rods about the condition of the car I was told that I was too f##king fussy and there was my car and to f off.

Oz Rods requested myself to sign off on the work completed by them and I refused to.

They then got one of their staff members to get a rag and a spray bottle to clean the engine bay of the car damaging the paint work in the engine bay.

I complained to Shannons Insurance about the standard of work carried out on my vehicle and how it was left by Oz Rods and was faced with an uphill battle to start with.

The assessor who was dealing with my claim approved payment 2 Oz Rods even though I had complained.

Shannons Insurance wanted my car to go back to aus rods which I refused to allow after how is treated when I pointed out errors and problems with their repair work and was abused by the owner.

I was told by Shannons Insurance to take my car to another shop to have it inspected for rectification work to be done.

I did this and when the quote came back at over twice the amount of the original repair Shannons insurance refuse to pay for the repair.

Shannons Insurance has lied to myself on several occasions that I have caught them out on and I have been through their internal review system even to the point where they tried to pay me a cash settlement for well below half of what it is going to cost to repair my vehicle and I dispute it through the ombudsman.

The ombudsman agreed and said for Shannons Insurance to collect the amount of money they had put into my account back and to repair my car.

Shannons Insurance then told the repairer who was to do the rectification work to repair certain parts needed to rectify the paintwork and to send myself a bill for almost half of the work.

As you can understand I disputed this again and have taken it back to the ombudsman for the second time.

It has now been a year and a half since June 2019 and my car is still no closer to being repaired and it's still with the ombudsman trying to make a decision.

I have attached photos to show some of the poor quality workmanship that Shannons insurance and Oz Rods have told me that I am being too fussy about with my car.

I have even had an assessor from Shannons try to degrade my vehicle and say things that are 100% not true.

The vehicle in question isn't 1970 LC GTR Torana that has 1 two awards at two prestigious shows one being top 20 North Coast Street Machine Nationals and the other being second place at Toranafest where it was up against 455 other toranas on the day and took out second place 4 best in show.

I have kept every email including transcripts that I requested from Shannon's that clearly shows where I had complained about the work and that they had paid Oz Rods for the work after I had even complained to the point where a check 2 Oz Rods was issued twice because the first one was sent with the incorrect account name to Oz rods the first time round.

This is an insurance company who insist that they are for the Motoring enthusiasts who love their cars.

This is been nothing but an absolute joke and a waste of time for a year and a half to have my vehicle repaired correctly and it is clear and evident in the photos the errors that the repairer Oz Rods Made Who at the time was on Shannon's insurance companies list of recommended repairers.

If you zoom in on the photos you can see the runs in the paintwork incorrect masking along with the incorrect colour used on the car.

I can't understand why something so simple that is so clear cut open and shut case has been so hard to get rectified correctly and not be a patch up job.

I've even had Shannons Insurance company tell myself that certain areas of the vehicle was not painted even though it is clearly in the quote and the bill that was paid for by Shannons Insurance.

Shannon's insurance has even insisted on a third party independent inspection that was organised by Oz Rods so I don't know how independent that really is to see if I had a claim for any rectification work to be carried out.

The gentleman who came out was a pai t rep from signature paints who supplied Oz rods with the paint that was supposed to be colour matched to my car.

He had absolutely no understanding as to why he had been told to come out and inspect the vehicle when it was so clear cut and evident that there was multiple issues with the repair.

I have also included photos of this gentleman and areas that we marked on the day in question that he inspected the vehicle to highlight problem areas.

I have even taken the vehicle to have the paint measured for film thickness as paint manufacturers recommend no more than 300 microns of film thickness otherwise they will not warranty any paint applied to a vehicle.

The original areas of film thickness is around 260 microns to 280 microns thick.
Where the vehicle has been repaired film thickness is now anywhere from 400 to over 600 microns thick twice the maximum allowable limit from any paint manufacturer which now is a further problem.

When having the vehicle inspected for paint film thickness it also showed another problem we're Oz Rods the repairer had Blended the clear coat halfway through a panel which is a no-no on clear coat paint as it will show up further down the track with UV sunlight damage to the paintwork.

The area where they had Blended the clear coat was down to 160 microns thick witch you can obviously see the problem going from in excess of 400 microns down to 160 microns of film thickness.

We have many different insurance policies with Shannon's insurance and spend between 5 to 6000 dollars every year for our policies with Shannon's insurance and would like to think that we would be treated better than we have been.


What a bad job they done shouldn’t be in business. They got a 5 year old to do.
Disgusting. No way will I insure with them.

#23 axistr

axistr

    Forum Fixture

  • Members
  • PipPipPipPipPip
  • 1,164 posts
  • Location:North west sydney
  • Joined: 19-November 05
Garage View Garage

Posted 12 February 2021 - 05:51 PM

There are thousands of truck owners who do the majority of their own repairs.

They go to workshops for the stuff they arent sure about, or cant afford the equipment to do it themselves.

My mate had a fleet of 4 semi tippers.

He did everything he could himself.

Brakes were a major thing.

He relined his own shoes and all.

Cracks in the ally tipper? Bring out the welder.

I did work for a trailer builder.

Licensed workshop.

But I can tell you that the bloke doing the brakes there might have been a welder.

 

Cheers

 

Rob

 

Yep agree with you 100% Rob. There are plenty of talented people out there doing repairs unlicensed, as said there were plenty of people more capable of doing repairs than half of the mechanics I employed over the years, but I couldn't employ them to carry out repairs because of not having that little paper certificate. It all brings it back to insurance. Authorities always want a chain of responsibility, if a workshop has a non licenced person carrying out repairs and someone or property gets hurt or worse they want someone to pick up the tab and blame. The insurance company's are always looking for a way out, so the claim and responsibility then is carried forward and owed by the workshop. I am not a risk taker, I have seen plenty of people and workshops loose almost everything because they didn't bother to follow the rules. I know of a mechanic that did goal time because of a repair and rego inspections gone wrong.

 

As they say nothing happens until something happens. Just on the repairs to heavy vehicles, unless your in the trade with a workshop license your probably not aware. The national transport authorities rules require all heavy vehicles to be serviced in regular intervals stated by the vehicle manufacturer and serviced accordingly. If not known the owner had to submit a service schedule for consideration and signed off by a licensed workshop. I had to do plenty of service reports for customers to make the authorities accept the  minimum requirements to keep their transport and registration compliance. The transport company's are required to keep all the reports including job cards of all work preformed, just like drivers log book time sheets. There are plenty of company's treading a fine line. I regularly see on the news the transport authorities going through a transport company after an incident and nine out of then times the transport company gets nailed big time.   



#24 Shtstr

Shtstr

    Formerly lcxu105

  • Members
  • PipPipPipPipPip
  • 1,806 posts
  • Name:Mmmmmmm
  • Location:Brisbane
  • Car:lx hatchback lc gtr
  • Joined: 18-June 10

Posted 13 February 2021 - 10:24 AM

It's going to get a lot harder for people to build cars in their own shed.
Just make sure you have the right bit of paperwork to do it otherwise you might be in for a world of trouble.

They are also looking at pages and forum's such as this one to get out of repairing people's cars and homes.

It's a joke that they are going to this extreme but I do understand why in the very rare case.
But the majority of people know what they are doing but it will come down to a bit of paper to say you can.

Edited by Shtstr, 13 February 2021 - 10:27 AM.


#25 Indy Orange

Indy Orange

    Lotsa Posts!

  • Members
  • PipPipPipPipPipPip
  • 2,840 posts
  • Name:Paul
  • Location:Australia
  • Joined: 03-July 09

Posted 13 February 2021 - 11:20 AM

Insurance is a rort ,the amount of money you fork out every year amazes me ,yet when you try and make a claim they will try and wiggle out of it!
Its based on fear and the "What if" .
I made a claim for a leaking pipe in the wall of my bathroom ,I took the splash back tiles off and located the leaking pipe .The insurance company would only cover the cost of repairing the leaking pipe , not the damage I did finding it!
I've had house and contents insurance for 30 odd years and payed thousands out ,and only made two small claims ,makes you wonder if it's all worth it .
Read the fine print .




1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


    Bing (1)