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#1 StephenSLR

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Posted 15 February 2011 - 04:10 PM

I emailed Davies Craig as one of the mounting feet on my fan has cracked in two.

This was the response:

Many thanks for your email.
Please go onto our website and identify the exact part which needs
replacing, which I suspect is one of the Mounting Feet, Part # 0604.
I'll arrange to have this sent to you, no charge.

Kind Regards,

JOHN F BENSON
Sales & Marketing Manager


My response:

Thanks John,
It does look like the mounting feet on the website part # 0604.
The fan is a 16 inch diameter and has 4 mounting feet.

I've had the fan for a couple of years so possibly the heat over time has caused the plastic to become brittle or the mechanic tensioned it wrong when I had the radiator serviced a year ago.

I'd like more than one as a spare just in case the another is on the way out.

Regards,


The reply:

Cheers Stephen,

We are always happy to support and help out a Davies Craig customer – a ‘dying art’ with many other companies unfortunately.
We trust you enjoy many more useful years with our product.

I have posted you a pack of Mounting Feet (4) today.

Kind Regards,

JOHN F BENSON
Sales & Marketing Manager

DAVIES, CRAIG Pty Ltd
INNOVATION -- QUALITY -- RANGE

Head Office: 77 Taras Av Altona North VIC 3025 Mail: Box 363 Altona North VIC 3025 Australia

Check out our website
www.daviescraig.com.au to view the new high performance, compact, lightweight alloy EWP®115 & EWP®115 & EWP/Fan Digital Controller Combo Pack!

Got the mounting pack today and John threw in a Davies Craig pocket diary.

I replaced the mounting foot with no problems and I thought all this deserved a mention.

s

Edited by StephenSLR, 15 February 2011 - 04:13 PM.


#2 Redslur

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Posted 15 February 2011 - 07:53 PM

Service like that is hard to get nowadays. A credit to them and great to hear!

#3 old-jim

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Posted 15 February 2011 - 08:42 PM

Totally agree.
I had a very similar experience with the rubber gasket that seals the capiliary tube in the radiator hose for a thermo switch.

Jim




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