Below is a copy of an email that I've just sent to a current affair To do with a problem I have faced with Shannons insurance for the last year and a half including now being at the ombudsman for the second time.
Enjoy the read people and look at what they believe was a quality repair job.
Not just the repair shop but even the assessor from Shannon's insurance who big noted himself as been previously a judge at Summernats for paintwork who approved payment to the shop for this poor quality work.
Being now 1.5 years since this started it's now way beyond the joke.
To whom it may concern.
In June of 2019 my LC GTR which was insured with Shannons Insurance was accidentally damaged at home.
I put in a claim with Shannons insurance and everything was sweet claim went through not a problem car got sent him for repairs but this is where everything went horribly wrong.
The company who repaired the car Oz Rods in Meadowbrook in Queensland botch the job in several different ways.
There was runs in the paint incorrect masking wrong colour applied to the car and sanding marks left from where they did their prep work.
While the car was there I paid Oz Rods a further $300 to have the car completely detailed inside and out in order to have it ready to go to a car show called Toranafest a month or so later as I was made aware that insurance companies no longer pay the repair shops to do so after any repair work has been done.
When I went to collect my car (1970 LC gtr torana).
There was quite a few problems with the repairs and the fact that the detail work I'd paid for wasn't completed to any sort of satisfactory standards.
When I complain to the owner of Oz Rods about the condition of the car I was told that I was too f##king fussy and there was my car and to f off.
Oz Rods requested myself to sign off on the work completed by them and I refused to.
They then got one of their staff members to get a rag and a spray bottle to clean the engine bay of the car damaging the paint work in the engine bay.
I complained to Shannons Insurance about the standard of work carried out on my vehicle and how it was left by Oz Rods and was faced with an uphill battle to start with.
The assessor who was dealing with my claim approved payment 2 Oz Rods even though I had complained.
Shannons Insurance wanted my car to go back to aus rods which I refused to allow after how is treated when I pointed out errors and problems with their repair work and was abused by the owner.
I was told by Shannons Insurance to take my car to another shop to have it inspected for rectification work to be done.
I did this and when the quote came back at over twice the amount of the original repair Shannons insurance refuse to pay for the repair.
Shannons Insurance has lied to myself on several occasions that I have caught them out on and I have been through their internal review system even to the point where they tried to pay me a cash settlement for well below half of what it is going to cost to repair my vehicle and I dispute it through the ombudsman.
The ombudsman agreed and said for Shannons Insurance to collect the amount of money they had put into my account back and to repair my car.
Shannons Insurance then told the repairer who was to do the rectification work to repair certain parts needed to rectify the paintwork and to send myself a bill for almost half of the work.
As you can understand I disputed this again and have taken it back to the ombudsman for the second time.
It has now been a year and a half since June 2019 and my car is still no closer to being repaired and it's still with the ombudsman trying to make a decision.
I have attached photos to show some of the poor quality workmanship that Shannons insurance and Oz Rods have told me that I am being too fussy about with my car.
I have even had an assessor from Shannons try to degrade my vehicle and say things that are 100% not true.
The vehicle in question isn't 1970 LC GTR Torana that has 1 two awards at two prestigious shows one being top 20 North Coast Street Machine Nationals and the other being second place at Toranafest where it was up against 455 other toranas on the day and took out second place 4 best in show.
I have kept every email including transcripts that I requested from Shannon's that clearly shows where I had complained about the work and that they had paid Oz Rods for the work after I had even complained to the point where a check 2 Oz Rods was issued twice because the first one was sent with the incorrect account name to Oz rods the first time round.
This is an insurance company who insist that they are for the Motoring enthusiasts who love their cars.
This is been nothing but an absolute joke and a waste of time for a year and a half to have my vehicle repaired correctly and it is clear and evident in the photos the errors that the repairer Oz Rods Made Who at the time was on Shannon's insurance companies list of recommended repairers.
If you zoom in on the photos you can see the runs in the paintwork incorrect masking along with the incorrect colour used on the car.
I can't understand why something so simple that is so clear cut open and shut case has been so hard to get rectified correctly and not be a patch up job.
I've even had Shannons Insurance company tell myself that certain areas of the vehicle was not painted even though it is clearly in the quote and the bill that was paid for by Shannons Insurance.
Shannon's insurance has even insisted on a third party independent inspection that was organised by Oz Rods so I don't know how independent that really is to see if I had a claim for any rectification work to be carried out.
The gentleman who came out was a pai t rep from signature paints who supplied Oz rods with the paint that was supposed to be colour matched to my car.
He had absolutely no understanding as to why he had been told to come out and inspect the vehicle when it was so clear cut and evident that there was multiple issues with the repair.
I have also included photos of this gentleman and areas that we marked on the day in question that he inspected the vehicle to highlight problem areas.
I have even taken the vehicle to have the paint measured for film thickness as paint manufacturers recommend no more than 300 microns of film thickness otherwise they will not warranty any paint applied to a vehicle.
The original areas of film thickness is around 260 microns to 280 microns thick.
Where the vehicle has been repaired film thickness is now anywhere from 400 to over 600 microns thick twice the maximum allowable limit from any paint manufacturer which now is a further problem.
When having the vehicle inspected for paint film thickness it also showed another problem we're Oz Rods the repairer had Blended the clear coat halfway through a panel which is a no-no on clear coat paint as it will show up further down the track with UV sunlight damage to the paintwork.
The area where they had Blended the clear coat was down to 160 microns thick witch you can obviously see the problem going from in excess of 400 microns down to 160 microns of film thickness.
We have many different insurance policies with Shannon's insurance and spend between 5 to 6000 dollars every year for our policies with Shannon's insurance and would like to think that we would be treated better than we have been.