43 replies to this topic

[hanra]

I’d read that Sparesbox were bought by the same company that owns Repco? I saw they were having a sale so jumped on their website to have a look at prices. Sure enough everything was much cheaper than SCA, Repco, Autobarn even with the fright costs.

The website said all the items I wanted were in stock. $401.10 worth. It’s just Ryco service parts for the Corolla. Air filters/oil!filters/cabin filters/fuel filters etc. I bought a few of each as they were on special.

That was the 28th February that I placed that order. I’ve received 2 air filters and one fuel filter thus far over two seperate packages at different dates.

They don’t have a phone number that gets answered. Just an automated bs message about COVID effecting their call centre. I’ve emailed their support email about 10 times and get a generic response with a date items will ship.

When I check the my orders tracking details on their website, it states that it’s complete. I’m still short over $200 odd worth of items.

I’ve lodged a complaint with Qld Dept of Fair Trading.

Don’t buy from Sparesbox.

[dattoman]

Repco retail side of the business I believe

Never heard of any issues with them till now

 

https://www.dnb.com/...837d1478b8.html

[hanra]

I should have read the reviews first. Backs up my experience.

https://www.productr...ings/spares-box

[UCgazman]

Any chance you paid with Paypal?

[claysummers]

I’ve had similar issues with various suppliers during the past two years. So far things turned up, eventually…..


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[73SUNBURSTEXYOUWON]

I bought the Mackay 1156 mounts i had a concern with through sparesbox....and had no issue in getting a quick reply through their online contact us link, got a full refund, no questions asked.

[hanra]

Any chance you paid with Paypal?

Yes I did.

[hanra]

These are the generic replies I get. The only thing that changes is the ship date. Yet the items never arrive. No idea who Me is?

Hi Me,

Anyone who has placed an order online only for it to be unexpectedly delayed would be disappointed. I hope you can accept my most sincere apologies for any inconvenience caused.

With current global challenges and the impact this is having on the global supply chain, we’re experiencing some stock availability and replenishment delays. We are working hard to overcome these delays as quickly as we can.

At this stage, we predict it will be dispatched from our warehouse on or before 19/04/2022.

If we receive an update advising that the delay is longer than predicted above, you will be notified immediately. We will continue with this order unless you let us know you need to cancel in which case we will organise a full refund.

Please note:
Once you're tracking number has been sent, a cancellation will not be available.

We truly appreciate your patience and understanding during these difficult times. If you have any questions or concerns, please let me know and I will do all I can to help.

Kind Regards,
Noah
Returns and Warranty Specialist
Sparesbox

Edited by hanra, 28 April 2022 - 05:44 AM.

[GMHAz]

Never had a good feeling when I've looked to buy Sparesbox parts.....  And glad i didn't 

[skap]

Very unlike you Brad... not to have researched the place for 6 months and posted several posts regarding the subject.... prior to purchasing

[Heath]

Anywhere that is a cheap online retailer (that don't have big warehouses full of what is listed on their website) is destined to struggle at the moment... as supply chains certainly are performing terribly in all industries.

Two months is shocking, though, if it's just service parts that you would assume would be at a supplier somewhere in Australia.

[hanra]

Very unlike you Brad... not to have researched the place for 6 months and posted several posts regarding the subject.... prior to purchasing

I know, I got caught up in the fancy sales slogan and sales pitch and was a totally gullible sheep.

Anywhere that is a cheap online retailer (that don't have big warehouses full of what is listed on their website) is destined to struggle at the moment... as supply chains certainly are performing terribly in all industries.

Two months is shocking, though, if it's just service parts that you would assume would be at a supplier somewhere in Australia.

Its just common Ryco stuff to suit a common Toyota Corolla, that is in stock at any other stores.

Edited by hanra, 28 April 2022 - 08:41 AM.

[hanra]

I received the air filters, then a week later the fuel filter showed up. That was probably a month or more ago now.

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[rexy]

I have bought heaps of stuff from them and never had a problem.

[hanra]

Ive just contacted Paypal resolution centre for assistance as well. But hoping the Qld Dept of Fair Trading investigate them. 

[UCgazman]

Paypal will force their hand - they have the ability to refund you regardless of what sparesbox do or say.

[madtoranajzedded]

Geez.soon as i bought the rotors off there site i come on here and see this.. but fitment specialist jessica has been great help so far and has gotten back to me nxt day. Suxs your having problem Brad.

i paid with credit card but i have recieved full refunds when approached the bank .its there money afterall..

[hanra]

Finally a response from the email I sent over the weekend.

Hi Brad,

Thank you for reaching out, I am sorry to hear that you have been have such issues with your order, I have spoken to the warehouse and had the remaining items from your order dispatched with Australia Post.

We apologise for the inconvenience of having to reach out to us. Your items will arrive to you shortly.

[RallyRed]

Love the langueages, seen you very good happy now Brad. Any problems call me you know.

[dattoman]

I would have passed on that fuel filter

Ugly in tank things

[hanra]

Need a bloody special tool to get it in and out. What a stupid idea. Last time it was replaced was a loooooong time ago by Toyota as part of a recall.

[hanra]

Funnily enough the Aust Post Tracking Number provided dosnt work. 

[Rockoz]

Funnily enough the Aust Post Tracking Number provided dosnt work. 

 

Give it a day or so to get into the system.

Had that problem with another mob I bought off.

Even had one where it was delivered before the tracking number became active.

 

Cheers

 

Rob

[claysummers]

Ordered a speedo cable from Autocables recently. Shipping advice took nearly a week and the estimated delivery date was weeks away. Next day cable was in my letterbox.


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[Oversteer]

Same thing happening everywhere...

 

I've bought a lot of stuff off sparesbox, never had an issue... even returned somethings through ebay, they provided return shipping label and gave full refund.