29 replies to this topic

[StephenSLR]

I do recall reading on a forum (either this one or another) that since they expanded into house insurance, etc. the customer service has been more corporate and they treat you like a number, not to mention terrible phone service, being put on hold for a very long time before you actually speak to someone. Not my experience but when I read the title of that first review it brought back to mind what I'd read.

 

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[StephenSLR]

If you're on club rego you may want to take note, I just saw this on another forum and a member of the Corvette club has come foul of this already.
 
Just in from Council of Motor Clubs

COMPREHENSIVE INSURANCE & THE LOG BOOK SCHEME
We have been made aware via the CHMC (Bush Council) magazine, the Bush Telegraph, that there may be some issues with comprehensive insurance cover. Seems that some members contacted NRMA Insurance to check on their cover when using their vehicles on the 60 day logbook scheme trial. They say they were told by NRMA Insurance that if the use of the vehicle is not for hobby or recreational purposes then the cover in their policy is void. Stated that if it is for private use such as going to the shops or picking up children from school then there is no coverage.

The information above is second or third hand but from a reliable source in our opinion.
We contacted Shannons to check what their ideas were and we were told that if the vehicle is used within the rules of the registration system it is on, then the vehicle is covered by their policy.  They are monitoring the NSW claims coming in since the Oct 2015 introduction of the logbook trial to see if anything changes but, at this stage they see no reason to alter policies or premiums.

We suggest that if you have a policy with any other insurer apart from Shannons it might be a wise move to enquire about your cover.
Terry Thompson OAM
President, Council of Motor Clubs Inc

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